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*Help Space Overview*

* This help space outlines procedures for navigating the {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Knowledge Base, and for contacting {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Technical Support.

* Please visit the [Technical Knowledge Base|kb:Home] for documentation on topics and features common to all {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software.
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The {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Knowledge Base is a *searchable*, *online*, *Wiki-format* encyclopedia which provides technical information to {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software users, and to the Structural Engineering community.

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In that the Knowledge Base is:

* *searchable*, users may enter topics of interest in the top right search box;

* *online*, users have access anytime, from any computer connected to the internet; and of

* *Wiki-format*, information is presented in spaces and pages connected by relevance through hyperlinks.

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{new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} strives to provide a wealth of Structural Engineering resources, both specific to {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software application and of general technical interest, to assist users with software application, and to further understanding within the field. The {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Knowledge Base is continually developing in an effort to achieve this goal.

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Please feel free to navigate through the [Technical Knowledge Base|kb:Home] using its practical and intuitive controls.

h2. Requesting Technical Support

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Users with a technical concern unique to a specific project developed using {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software are encouraged to contact {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Technical Support for assistance. This process is designed to not only assist users, but also provide {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} with insight into how products are being used and how they should be developed.

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If the [Technical Knowledge Base|kb:Technical Knowledgebase] does not provide solution to your concern, please review the {new-tab-link:https://wiki.csiberkeley.com/x/24En}Requesting Support{new-tab-link} page, which outlines guidelines for contacting Technical Support, then submit a *Support Incident* through the [CSI Customer Portal|help2:CSI Customer Portal].

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