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*Help Space Overview*

* Procedures for navigating the {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Knowledge Base and contacting {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Technical Support follow.

* Please visit the [Technical Knowledge Base|kb:Home] for documentation on topics and features common to all {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software.
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The {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Knowledge Base is a *searchable*, *online*, *Wiki-format* encyclopedia that provides technical information to {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software users and the Structural Engineering community.

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In that the Knowledge Base is:

* *searchable*, users may enter topics of interest in the top right search box;

* *online*, users have access anytime, from any computer connected to the internet; and of

* *Wiki-format*, information is presented in spaces and pages connected by relevance through hyperlinks.

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{new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} strives to provide a wealth of Structural Engineering resources, both specific to {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software application and of general technical interest, to assist users with software application and to further understanding within the field. The Knowledge Base is continually developing in an effort to achieve this goal.

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Please feel free to navigate through the [Technical Knowledge Base|kb:Home] using its practical and intuitive controls.

h2. Requesting Technical Support

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Users with a technical concern unique to a specific project developed using {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} Software are encouraged to contact Technical Support for assistance. This process is designed to not only assist users, but also to provide {new-tab-link:http://www.csiberkeley.com/}CSI{new-tab-link} with insight into how products are being used and how theyproducts should be developeddevelop.

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If the [Technical Knowledge Base|kb:Technical Knowledgebase] does not provide solution to your concern, please review the {new-tab-link:https://wiki.csiberkeley.com/x/24En}Requesting Support{new-tab-link} page, which outlines guidelines for contacting Technical Support, and then submit a *Support Incident* through the [CSI Customer Portal|help2:CSI Customer Portal].

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