Common licensing errors are listed in the tables below.
Error Code | Problem Description | |
---|---|---|
10 | License not found though LM servers are running. Additional details and resolution for error # 10. | |
11 | User-defined license not found - level defined in level.txt or program.ini file not found. Additional details and resolution for error # 11. | |
17 | LM servers are not running. Additional details and resolution for error # 17. | |
20 | License found but update failed. Additional details and resolution for error # 20. | |
30, 40, 50 | Illegal license not served by
. |
Error Code | Problem Description |
---|---|
75 | Error when checking out license. Additional details and resolution for error # 75. |
84 | Error when installing authorization code for remote machine. Additional details and resolution for error # 84. |
92 | Error when adding license. Additional details and resolution for error # 92. |
403 | Error when running activation tool for web-activated license . Additional details and resolution for error # 403. |
To troubleshoot licensing problems, you may find it useful to review the Sentinel RMS License Manager log file, given as CSI_SentinelLM.log in the application data directory.