The error 75 is actually a stuck situation from where Sentinel RMS License Manager cannot be recovered automatically and a cleaning is required. A stuck situation might arise when the target system is tempered by deleting persistence files/registry. However there are also certain situations where the persistence becomes corrupted when different versions of client and server are used together in a mixed environment.
To resolve this error, please contact CSI Licensing Department and request a cleaning file to be generated. Follow the instructions provided below for which information needs to be submitted to generate the cleaning files and how to apply the cleaning files.
Please email the following information to license@csiberkeley.com so that CSI Licensing Department can generate the cleaning files for the client machine and the server:
Disk and Computer ID locking codes can be obtained by running, As Administrator, the echoid.exe utility located in the program installation folder. Once we receive this information, we will send you the cleaning files along with instructions how to apply them. The instructions are also provided in the following section.
Once we process your request, you will receive by email the following files, zipped into a single zip file "Clean File.zip":
You can apply the cleaning files by following the cleaning instructions in "Cleaning Instructions.doc". The cleaning instructions are briefly summarized below:
lsclean laptop |
lsclean server |
The RMS License Manager 8 server program is started or stopped through the following process:
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As an alternative process, go to Administrative Tools, run Services, then stop or start the Service "Sentinel RMS License Manager". |
Related Incident: |
Related emails: |