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This page contains frequently asked questions related to licensing.

On this page:

General FAQ

How can I control which license level is the program using?

Extended question: We have two types of licenses for SAP2000: SAPAD and SAPPL. How do we choose which license is used when we run the software? By default it using SAPAD, but we want users to use SAPPL by default or choose which license they need. Is this possible?

Answer: You can do this as follows:

  • Do a standalone installation of SAP2000 XX.
  • Make a copy of the installation folder and rename it to SAP2000 XX PLUS
  • Create a Level.txt file in the original folder. The contents of this file should read ADVANCED.
  • Create a Level.txt file in the copied folder. The contents of this file should read PLUS.

With the above, the program will obtain the license for ADVANCED and PLUS levels when run from the respective folders.

How can I prevent losing staged construction or bridge modeler license?

Extended Question: Sometimes when I am running Bridge Modeler or Staged Construction module, some other user will try to use the same license (we have a network license server here in the company) and unintentionally cause me to lose the license. This will cause SAP2000 to close automatically. Is there some way I can prevent this from happening?

Answer: The license for Staged Construction or the Bridge Modeler is not held by the program during actual analysis and another user can access the license during this time. However, you can check out the license as described in the Checking out license article.

I accidentally checked out the remote license for 60 days. How can I check in (return) the remote license?

We will have to send a clean file to undo the checkout. For this, we will require the following from the server and remote computer to generate the cleaning file. Be sure to specify the program and version of the checked-out license.

  • Remote Computer: Run "Wechoid.exe" (located in the SAP2000 directory) and uncheck all boxes except the one labeled Disk ID in the window which appears.
  • Server: Run "Wechoid.exe" (located in the License Manager subdirectory of the SAP2000 Network directory) and uncheck all boxes except the one labeled Disk ID in the window which appears

Capture the images for laptop and server send them to CSI.

Troubleshooting Common Problems

I cannot add the license to the License Manager server.

  • Disk ID for server is wrong.
  • An older version of the License Manager server is running. For example, the license was made for LM v8 but the LM server software is v7.

Note: Help > About WlmAdmin shows the version of WlmAdmin NOT the version of the LM server software.

I have attached the hardware key but the check box is disabled when I run Wechoid.exe or the Locking Code #2 is 0 when I run Echoid.exe.

  • The Sentinel System Driver needs to be installed. The installation can be found (1) on the CD/DVD browser (2) in the KeyDriver folder for a Standalone Installation and (3) in the KeyDriver folder under the License Manager folder for a Network installation.
  • The latest version of the driver needs to be installed (for newer OS). Contact support@csiberkeley.com for a link to the latest version.

Note that when running the driver for a USB key, the key should not be attached to the computer.

I have installed the license but when I run the program, it shows that the trial license is being used.

  • The trial license will be used until it expires, then the program will look for the Network license.

The license for a previous version of CSI software has expired but I need to use that program.

  • Make a Level.txt file and place it in the folder with the program.exe.
    First line is level of the software
    Second line is the version of the license you have. This should work for a range of 3 to 4 versions. Refer to the program’s .ini file for the recognized levels for each program.

Program is slow to find the network license.

  • Make a LMHost.ini file which specifies the name or IP address of the server. Put this file where the program executable is located. You can also add a level.txt file described in FAQ item above.

Program generated error codes.

Error Code

Problem Description

10

License not found (but LM servers running)

11

User defined License not found: Defined level in level.txt file not found or level in program.ini not found

17

No LM servers running

20

License found but Update failed

30, 40, 50

Illegal License – not a CSI license

See Also

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