Common licensing errors are listed in the tables below.
On this page:
Licensing-related errors generated when running CSI software
Error Code | Problem Description |
|---|---|
10 | License not found though LM servers are running. Additional details and resolution for error # 10. |
11 | User-defined license not found - level defined in level.txt or program.ini file not found. Additional details and resolution for error # 11. |
17 | LM servers are not running. Additional details and resolution for error # 17. |
20 | License found but update failed. Additional details and resolution for error # 20. |
30 | License found but license is not valid. Confirm system date on machine is correct and then send lservrc file to CSI to determine why license file is not valid. |
| 40, 50 | Illegal license not served by CSI. |
| 120 | License file incomplete. For standalone licenses, deactivate license and then reactivate the license. |
Other licensing errors
Error Code | Problem Description |
|---|---|
75 | Error when checking out license. Additional details and resolution for error # 75. |
84 | Error when installing authorization code for remote machine. Additional details and resolution for error # 84. |
92 | Error when adding license. Additional details and resolution for error # 92. |
403 | Error when running activation tool for web-activated license . Additional details and resolution for error # 403. |
License manager log file
To troubleshoot licensing problems, you may find it useful to review the Sentinel RMS License Manager log file, given as CSI_SentinelLM.log in the application data directory.
