- You must be logged into the server machine as Administrator to run the license cleaning utility, lsclean.exe.
Run a command prompt explicitly as Administrator (this is a right-click option):
Change the folder to the C:\Program Files...\Computers and Structures\Sentinel RMS [8.5 or higher] Utilities folder and enter the following command:
- Review the Clean.LOG file created in the Utilities folder (C:\Program Files...\Computers and Structures\Sentinel RMS [#] Utilities) and then try to check out the commuter license on the client machine again.
Only request a cleaning file if the Fixsercom method above did not resolve Error 75. To request a cleaning file, please email the following information to firstname.lastname@example.org: